Effective Date: 24.06.2025
Last Updated: 24.06.2025

Applies to: experler.com, Experler mobile applications (iOS & Android)

This Privacy Policy explains how experler.com (“we”, “our”, “platform”) collects, uses, discloses, and safeguards your personal information when you visit or use our website or mobile applications, whether as a freelancer, client (employer), or visitor.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and usage data:

a. Personal Information

• • Full Name
  • Email Address
  • Phone Number
  • Billing Information
  • Government-issued ID (if identity verification is required)
  • Profile photo, biography, and professional background

b. Account & Profile Data

• • Skills, portfolio, certifications
  • Language preference
  • Project history, reviews, and ratings
  • c. Technical & Usage Data
  • IP address, browser type, OS version, device identifiers
  • App usage patterns, pages viewed, and session duration
  • Crash logs and diagnostics (for mobile apps)

d. Payment & Financial Data

• • Partial card information (handled securely via third-party providers like Stripe or PayTR)
  • Transaction history and invoice records

e. Communication

• • DataMessages exchanged within the platform
  • Support requests, tickets, and email interactions

f. Location Data (Mobile)

• • With permission, we may collect approximate location for service relevance (not continuous tracking)

2. How We Use Your Information

We use your information to:

• • Create and maintain your account
  • Match freelancers with relevant projects
  • Facilitate secure payments and withdrawals
  • Provide customer support and resolve disputes
  • Improve platform functionality, UX, and marketing strategies
  • Send transactional emails, alerts, and promotional messages
  • Ensure safety and compliance with legal obligations

3. Legal Basis for Data Processing (GDPR)

We process personal data based on:

• • Your consent (newsletter, marketing opt-in)
  • Contractual necessity (user accounts, project fulfillment)
  • Legal obligation (invoicing, tax regulations)
  • Legitimate interests (fraud prevention, analytics)

4. Third-Party Sharing

We never sell your personal data.
We may share your data with trusted third parties such as:

• • Payment processors (e.g., Stripe, iyzico, PayTR)
  • Cloud providers and analytics tools (e.g., Firebase, Google Analytics)
  • Customer support tools
  • Legal authorities, when required by law
  • All data shared is limited to the necessary scope and under strict data processing agreements.

5. Cookies and Tracking

We use cookies, web beacons, and similar technologies to:

• • Remember your preferences and login sessions
  • Analyze traffic and improve services
  • Personalize marketing and recommendations
  • You can manage cookie preferences through browser or app settings.

6. Data Security

We employ industry-standard security practices including:

• • SSL/TLS encryption
  • Two-factor authentication (2FA)
  • Secure server infrastructure
  • Regular code and infrastructure audits
  • Your data is securely stored and protected against unauthorized access, loss, or misuse.

7. User Rights

As a user, you have the right to:

• • Access, update, or delete your personal information
  • Download your data (Data Portability)
  • Withdraw consent or deactivate your account
  • File a complaint with your local data protection authority
  • Requests can be made via support@experler.com.

8. Data Retention

We retain your information as long as your account is active or as needed to comply with legal, contractual, or tax obligations.

You can request account deletion at any time.

9. Children’s Privacy

experler.com is not intended for children under 18 years of age.
We do not knowingly collect personal data from minors. If we learn that we have collected such information, it will be deleted promptly.

10. International Transfers

Our servers may be hosted in different countries. By using experler.com, you consent to the transfer of your data outside your country, as long as appropriate safeguards (e.g. Standard Contractual Clauses) are in place.

11. App Permissions (Mobile Apps)

Our mobile apps may request access to:

• • Camera / Photos (for profile photo or document uploads)
  • Storage (to cache data for faster app usage)
  • Push Notifications (for project updates or messages)
  • All permissions are optional and you can modify them in your device settings.

12. Policy Updates

We may update this policy occasionally to reflect changes in law or platform features. You will be notified of any major changes via email or in-app notice.

13. Contact Information

For questions, requests, or concerns:

• • support@experler.com
  • https://www.experler.com